DONT CHOOSE NAKED

<div>What a horrible HORRRRIIIBBBLLLLLEEEEE experience my blood is boiling. I put in a claim for a lost cellphone with Naked on the 28th of February. They asked for all the relevant details which I gladly supp****. Today I get an email advising my cover was cancelled and my claim declined BECAUSE I said a phone I bought in 2023 was bought within 6 months. In my infuriated state I called Naked, and they must show me where did I say and what date did, I put as the date the cellphone was purchased. After having to hold for the claims consultant (+++++) she basically told me that laugh in my ear and tell me that my words are "their intellectual property" and therefore I cannot defend myself with what they are saying. I requested to speak to a manager (+++++) who also went on saying it is their intellectual property, I asked her "was there anywhere where they sent me something that shows that I said the cellphone was younger than 6 months?" The answer was NO!!! therefore if I want to complain I can go ahead. My issue now is that my policy has been cancelled without informing and me not being given a platform to defend myself. Imagine how I am feeling with a mere cellphone - Imagine what they are doing to people with car and household insurance</div>