Do I deserve this?

I couldn't be more upset! Ever since Naked insurance was recommended to me by a friend, I didn't have a problem. I was telling the world about it. I loved the prices, the cover, the comfortability and peace until last year. I had a car accident that had my car written off. I put in a claim and oh gosh was it a journey to claim, countless emails of me asking and chasing after the consultants after people going silent and THE SAME THING HAS HAPPENED NOW!!! I have put in a claim for a part of my car, I sent that email a while ago and all I've been experiencing is constant in and out consultants that are not in sync. I send information required only for another one to say it's not received 🤦♀️🤦♀️ then I screenshot proof that I sent it. Yes I don't have the funds to fix my car but I feel like I'm being made TO BEG them to fix my car when my funds have contributed to the fixing of my car. This is just wrong.