Dissatisfied client

Good day to whom it may concern.

I would like to express my dissatisfaction regarding the claims process I am experiencing.

My wife had an incident on 12/03/2024 where she was rear ended by a 3rd party. The claim was submitted the next day.

As your client we followed all the procedures that were required from reporting to SAPS, providing you with the case number, images of the vehicle and all other requirements.

In 4 days time it will be 1 month since the claim was reported and to date we are completely in the dark about what is going on with the claim.

Every time we query, all we get told is we are waiting for this and waiting for that.

I was advised that Naked received my validation report on Friday and that I would have received a response by then which didn't happen.

I feel as though there is no empathy for us in the situation of being inconvenienced for this long for an incident that was completely not our faults.

What more do I have to do get a resolution in this case?

This is not following the rules of TCF and I need feedback.

This whole process has been very draining and stressful on us and I would like feedback soonest!