Dissatisfactory services

I would like to express my disappointment in how my claim was handled by Naked insurance.

I joined Naked in 2021 and had nothing but great service from the insurer, however recently claim process takes long to get to reaching conclusions. I can safely say this because I have recently put through a claim (1 July 2024). Claim was only concluded yesterday (29 July 2024) after having to follow up on status of my claim. After the period of waiting for a conclusion to my claim, i am informed that the claim is being rejected. Having read the rejection report, a lie was stated that I had previously claimed for something similar but did not execute the repairs of what I had claimed for. I find that rather very disappointing because no assessor came out to physically inspect, to get to the conclusion (Lie) saying that I previously did not execute the previous repair. One thing I don't have is the time for back and forth, trying to prove myself on lies I'm accused with. I would have previously recommended Naked insurance but recently there has been a huge change.

Claims take forever to be concluded. I am now going to move both my cars to another insurer where I wont be **** about.