Disgraceful claims experience.

<div>I imagine that’s easier when you’re not surviving without a phone for over a week. I’ve been in an ongoing back-and-forth with *** and her manager **** regarding my claim, and it’s been nothing short of a masterclass in delay tactics. After a week without a phone, relying on borrowed money just to get to work and buy groceries, I thought things couldn’t get worse. But apparently, silence is the new customer service strategy. No one has assessed my damaged phone. No one has communicated when—or if—that will happen. And after an incredibly unpleasant call with ***, it seems the next step was to stop replying to my emails altogether. Bold move. To add to the comedy, I can’t even pay my premiums because I can’t access my banking app. Irony at its finest. If someone could kindly break the silence and let me know what’s happening—or better yet, actually do something—I’d be grateful !!!</div>