Disastrous By Naked

After all the smooth insurance claim on the device insured i started experiencing a problem with the Iphone 14 Pro that was given to me as a replacement for my stollen device I then informed My Insurer (Naked) and they said they will contact the providerof the phone to make arrangement for collection because the phone is still under warranty I used the phone for less than 30 days and it was basically giving me problems Itwas overheating like none stop Always having low batter and only charging upto 80% mind you this is supposedly a new device which was Shipped from CA Cellular I returned the device as it was communicated and waited for the insurance and CACellular to respond The devicewas ****ed up according to their report that they even had to change the mother body of the device and i asked them why not give the new device because this one is ****ed up? They bluntantly refused that and said its still underwarranty and telling me about the OBF rule and the 7 days what what They returned the phone to me Only to findout that the mother body being changed automatically give the phone a new IMEI number and its different from the one i had Asked them why this? They said that was the only option The phone could not restore my setting and backup my files The phone seemingly gave me problem like the network was blocked and my number was having troubles The IMEI was not recognised by the network provider I sent the phone back again Suprisingly to them everything seems to be in order and the phone is working nicely They even said that i should receive a letter stating why the imeis are not the same Like the phone went to CAcellular and it was then sent to Vodacom Repair Center We all know what happens when the phone reaches the Repair Centres Its either they clone or replace or change everything The insurance company refused to replace my device even though CACellular strongly believed that it needs to be changed