DISAPPOINTING SERVICE FROM NAKED INSURANCE!

I had an accident on the 14th of March 2023 and reported the accident on the 16th, the following day. I lodged the claim and sent all the photos requested. I drove home after the accident so it was not towed. On the 22nd the assessor calls me, asked some questions and told me that he will call me back to give me a go ahead to take my vehicle to Brits Autobody for repairs. Friday on the 4th I contacted Naked Insurance and they tell me that the assessor has not sent the report so they can't do anything yet. Today I contacted them again and still nothing. I have car hire as part of my cover and now I don't have a car to use for work for almost two weeks now and Naked is failing to assist me. I've been with them for over two years now and this is my first claim. I am so disappointed right now that I'm even thinking of finding another insurance company that takes their clients very serious. I'm very disappointed.