Disappointing service from Naked Insurance .

I am currently receiving the worst service from naked insurance. Your turn around time is pathetic, Took in my car for a service and they notified me that my windscreen has two chips and I should get a claim number from My insurance so they can assist me further . The service people ended up not even fixing those chips cause you guys keep asking me for pictures and license disks when I kept saying the car is not with me . You guys are not proactive inconsiderate and quite frankly very slow to attend to matters .. I’m soooo disappointed cause I’ve referred you guys to so many people that cared to listen . Really ??? All this drama to fix a chip ? What happens if something really bad happens ? Yoh ai