MM
Mary M
1 reviews | Active since Apr 2018
14 Apr 2025, 08:17
Disappointing Service from Naked
I am extremely disappointed with my insurer. I was initially informed that I had car hire cover for up to 60 days. However, after just three weeks, I was told to return the rental vehicle—even though my own car is still not ready at the repair center. This has caused a major inconvenience and has left me stranded.
I have been paying my insurance premiums every month without fail and have never made a claim before. This experience has been deeply frustrating and disappointing.
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Naked Insurance's replyOfficial
14 Apr 2025, 09:59Thank you for bringing this to our attention, and we regret that your experience fell short of expectations.
We’d like to clarify that your claim was settled on a cash-in-lieu basis, which means we provided a cash settlement instead of repairing the vehicle. In these cases, as per our terms and conditions, car hire is only allowed for the number of days specified in the assessment report. This time frame reflects the reasonable repair duration as assessed, even though the claim was paid out in cash. Any car hire beyond that period unfortunately falls outside of what we’re able to cover. Please note that our team will be in touch regarding this.
We’d like to clarify that your claim was settled on a cash-in-lieu basis, which means we provided a cash settlement instead of repairing the vehicle. In these cases, as per our terms and conditions, car hire is only allowed for the number of days specified in the assessment report. This time frame reflects the reasonable repair duration as assessed, even though the claim was paid out in cash. Any car hire beyond that period unfortunately falls outside of what we’re able to cover. Please note that our team will be in touch regarding this.
Naked Insurance's reply14 Apr 2025, 09:59
Official
Thank you for bringing this to our attention, and we regret that your experience fell short of expectations.
We’d like to clarify that your claim was settled on a cash-in-lieu basis, which means we provided a cash settlement instead of repairing the vehicle. In these cases, as per our terms and conditions, car hire is only allowed for the number of days specified in the assessment report. This time frame reflects the reasonable repair duration as assessed, even though the claim was paid out in cash. Any car hire beyond that period unfortunately falls outside of what we’re able to cover. Please note that our team will be in touch regarding this.
We’d like to clarify that your claim was settled on a cash-in-lieu basis, which means we provided a cash settlement instead of repairing the vehicle. In these cases, as per our terms and conditions, car hire is only allowed for the number of days specified in the assessment report. This time frame reflects the reasonable repair duration as assessed, even though the claim was paid out in cash. Any car hire beyond that period unfortunately falls outside of what we’re able to cover. Please note that our team will be in touch regarding this.