AC
Anele C
1 reviews | Active since May 2022
05 May 2022, 11:59
Disappointing service
Very disappointed with the service I have received from this insurance.
On the 1st of May My bank statement shows two transactions went off on my account. I queried with the insurance and they’re telling me no on their side it went off once. I’ve shown them proof of screenshots and my bank statement to no avail. They are now blaming my bank when it actual fact the fail is on their side. I asked for my money back which they do not want to give me. At the bank I’m unable to reverse because it shows as an online recurring purchase.
Can I get this sorted because I’ll be blasting this all over social media because tired of explaining the same thing over and over.
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Naked Insurance's replyOfficial
05 May 2022, 14:49Hi Anele, We're sorry for the frustration caused. We can confirm that our team lead has been in contact with you to discuss the issue you are experiencing. Our team has investigated your payment query and can confirm that a double debit has not gone off on our side. We will assist you as best we can to get your bank to look into this and refund the double debit on their side.
Naked Insurance's reply05 May 2022, 14:49
Official
Hi Anele, We're sorry for the frustration caused. We can confirm that our team lead has been in contact with you to discuss the issue you are experiencing. Our team has investigated your payment query and can confirm that a double debit has not gone off on our side. We will assist you as best we can to get your bank to look into this and refund the double debit on their side.