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nicole G
1 reviews | Active since Jun 2018
18 Jun 2024, 13:14
Disappointing service 😞
I had made a claim on the 16 May 2024. My home was flooded due to a burst pipe. Till date being the 18 June 2024 I have received absolutely no feedback regarding the claim.I had numerous assessors come to my property resulting in me have to take time off work to accommodate them and still having no settlement on my claim. Furthermore I have building and contents cover but they now don't want to take liability on what falls under building cover and this claim is going to and from with absolutely no resolution. I was highly recommended to join naked insurance but the service I am receiving is absolutely ridiculous.
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Replies (2)
Naked Insurance's replyOfficial
18 Jun 2024, 13:44Hi Nicole, We are truly sorry to hear about your disappointing experience. Please know that your satisfaction is our top priority, and we take your feedback seriously. We would like to discuss the details of your experience further to understand how we can improve and make things right for you. Please note that our team will be in touch regarding this.
Naked Insurance's reply18 Jun 2024, 13:44
Official
Hi Nicole, We are truly sorry to hear about your disappointing experience. Please know that your satisfaction is our top priority, and we take your feedback seriously. We would like to discuss the details of your experience further to understand how we can improve and make things right for you. Please note that our team will be in touch regarding this.
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nicole G's updateReviewer Update
20 Jun 2024, 04:29Thanks for the update.
The only person who assisted me from naked insurance was Garrick S. Thank you for following up my claim even though it was not in your capacity your service was outstanding.
It's your customer service that holds customers to the company. Many thanks to you if it were not for you I would have definitely cancelled naked insurance.
Thank you for your excellent service 🙏
The only person who assisted me from naked insurance was Garrick S. Thank you for following up my claim even though it was not in your capacity your service was outstanding.
It's your customer service that holds customers to the company. Many thanks to you if it were not for you I would have definitely cancelled naked insurance.
Thank you for your excellent service 🙏
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nicole G's update20 Jun 2024, 04:29
Reviewer Update
Thanks for the update.
The only person who assisted me from naked insurance was Garrick S. Thank you for following up my claim even though it was not in your capacity your service was outstanding.
It's your customer service that holds customers to the company. Many thanks to you if it were not for you I would have definitely cancelled naked insurance.
Thank you for your excellent service 🙏
The only person who assisted me from naked insurance was Garrick S. Thank you for following up my claim even though it was not in your capacity your service was outstanding.
It's your customer service that holds customers to the company. Many thanks to you if it were not for you I would have definitely cancelled naked insurance.
Thank you for your excellent service 🙏