⭐ Disappointing experience with Naked Insurance Unfortunately, my recent claims experience has resulted in me losing confidence in Naked Insurance

⭐ Disappointing experience with Naked Insurance Unfortunately, my recent claims experience has resulted in me losing confidence in Naked Insurance. Before moving, I proactively contacted Naked to confirm whether my household contents would be covered and whether I needed to take any additional steps. I was advised to use a reputable professional moving company, which I did. Months later, my washing machine developed a problem. Their service provider found significant physical damage and concluded that the appliance appeared to have been dropped. My claim was declined because the washing machine was not individually specified for accidental damage. My frustration is that I specifically contacted Naked BEFORE moving to understand my cover and re**** on the guidance provided. I have formally challenged the decision with Hollard and the matter is currently under review. Sadly, this experience has resulted in me cancelling my home contents cover and moving to another insurer. Very disappointing.