Disappointing and Unprofessional Claims Process

Naked prides itself with efficiency, yet I logged my insurance claim back in December, and after waiting for the past 2 weeks, I was told that my device could be replaced. However, after one of the claim handlers went on leave before Christmas, the communication has been absolutely frustrating showing backup stuff assigned to the claim did not care or live to naked's company values. Yesterday, I received an update from Daniel stating that no replacement device was available, and my only options are either a voucher or claims card.

It’s incredibly disappointing to wait this long, only to be left with limited and unsatisfactory alternatives. The lack of transparency, poor communication, and apparent disregard for fulfilling my request.