Disappointed with naked insurance

Hi I am a naked insurance member and I am utterly disgusted with the service I received from them I went on holiday during Christmas and new year and however my vehicle broke down I was frantic with worry and stress as I did not want to leave the car behind and even after numerous attempts of getting my vehicle towed back home they refused it cost me an arm and a leg to get my own private people to bring it home however I will not be keeping my membership with them anymore as I'm not really happy knowing they are I was not helped when I was really desperate