mK
mpho K
1 reviews | Active since May 2013
02 Nov 2021, 16:35
disappointed
thought this was gonna be the best insurance move ever but only to find out they are the same. Dont waist your time. Followed the application and even clicked on the "help me leave my current insurer", come month end, my current insurer debits and naked also wants to debit but because of no cash in my account. The wait the whole month to debit and debit on the 1st day of the month. double debit and dont want to refund me
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Replies (2)
Naked Insurance's replyOfficial
02 Nov 2021, 18:02Hi Mpho, our team confirmed that they have been in contact with you regarding your covers and that they have requested the details of your previous insurer to assist with the cancellation of your old policy. Can you please send them the details? We are also more than happy to move your Naked start date so your insurance with Naked and your previous insurer do not overlap. Just pop through the details and our team will assist immediately. Thanks!
Naked Insurance's reply02 Nov 2021, 18:02
Official
Hi Mpho, our team confirmed that they have been in contact with you regarding your covers and that they have requested the details of your previous insurer to assist with the cancellation of your old policy. Can you please send them the details? We are also more than happy to move your Naked start date so your insurance with Naked and your previous insurer do not overlap. Just pop through the details and our team will assist immediately. Thanks!
mK
mpho K's updateReviewer Update
02 Nov 2021, 18:14And yet your team debited my account without us confirming the cancellation and now I’m supposed to be liable for paying 2 insurances. Not fair at all
mK
mpho K's update02 Nov 2021, 18:14
Reviewer Update
And yet your team debited my account without us confirming the cancellation and now I’m supposed to be liable for paying 2 insurances. Not fair at all