JL
Justine L
1 reviews | Active since Feb 2020
01 May 2023, 06:31
Diabolical service
I had a car accident (I was not at fault) on 17th April 2023 and it is now 1st May. I have STILL not had an assessor from Naked to assess the damage and get my car repaired!
I consistently have to contact Naked to get progress updates, which is immensely frustrating. I'm also stuck without a vehicle which is unbelievably inconvenient as I need my car for work and to facilitate my life on this planet 😤.
Naked promises a turn around time of 3 - 5 working days. I wouldn't hold your breath on that. Be prepared for no contact/updates from Naked AND no transport for a sustained period when you have an accident, as if the whole experience isn't traumatic enough.
Frustrated and very disappointed. 😑
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Naked Insurance's replyOfficial
01 May 2023, 08:51Hi Justine
We sincerely apologize for the experience you have had this is not the experience we want any of our customers to have. We can confirm your vehicle was assessed and the report has been completed.
A member of the team has reached out you to resolve the matter and get the claim finalized.
We sincerely apologize for the experience you have had this is not the experience we want any of our customers to have. We can confirm your vehicle was assessed and the report has been completed.
A member of the team has reached out you to resolve the matter and get the claim finalized.
Naked Insurance's reply01 May 2023, 08:51
Official
Hi Justine
We sincerely apologize for the experience you have had this is not the experience we want any of our customers to have. We can confirm your vehicle was assessed and the report has been completed.
A member of the team has reached out you to resolve the matter and get the claim finalized.
We sincerely apologize for the experience you have had this is not the experience we want any of our customers to have. We can confirm your vehicle was assessed and the report has been completed.
A member of the team has reached out you to resolve the matter and get the claim finalized.