Device repair

I’m extremely disappointed with the entire process of my phone repairement through Naked. I’ve submitted a claim in July, expecting a smooth and professional experience but it has been nothing short of a nightmare and a frustrating experience. First, my phone was taken in to be repaired and was returned back to me only to find out they didn’t fix my rear camera properly. Secondly they took it for the second time and advised that the parts needed to fix the rear camera needed to be ordered from abroad and they even **** about the turn around time, which took far longer than what was promised. I kept having to follow up for updates. It’s now November and still nothing is being done and they keep on refusing to pay out a claim for a new device since they have failed to repair it. All they do is lie and apologise. I’m really at my wits end with these people. It’s totally unacceptable to wait this long. The fact that they so adamant in fixing the device rather than paying out for a new device really is sickening. After paying insurance premiums every month, I expected much better service and transparency. My mistake was reporting this device as damaged. I hope someone can learn from my experience and possibly not repeat the same mistake as I did. I’m now still stuck with a useless iPhone14 plus that doesn’t even take pictures. This insurer is the worst of them all, from their service, to their consultants and their complaints team. They don’t even deserve my 1 start rating.