Delayed Response and No Progress After Vehicle Tow

I’m extremely disappointed with how my current claim is being handled by Naked Insurance.

My vehicle was towed last Wednesday night. I submitted all required images immediately and followed up several times through the app and by email.

I only received a response on Tuesday saying an assessor was now assigned. I called the panel beater myself yesterday, and they confirmed that no repairs have started — they’re still preparing a quote, and Naked has not yet approved anything.

I sent another email yeasterday asking for an update and received no response.

It has now been over a week without a clear diagnosis, cost estimate, or any indication of when repairs will begin. I’ve been without a vehicle all this time, and the only feedback I’ve received are vague reassurances that “it will be quick.” This level of service is unacceptable, especially from an insurer that markets itself as fast and digital.