Declined claim and no clear answers

I want to start out with saying I do not think Naked is a bad company, in general I have had great service and support from them over the year and have recommended to friends and family to get car insurance from them.

But that is where it might end.

I made a claim against my policy for home content today and is was declined due to me not specifying the item (printer).

No where upon buying the cover from them have they ever said I must specify items (it is conveniently buried on page 22 of the policy wording). I have asked the person handling my claim to tell me how to specify item including my underwear in fear that should some catatrophic happen to my house they will use the same line, sorry you did not specify your items.

As a side note I did specify portable items as they requested upon buying the insurance and I am paying for those items seperately. If they made it clear I would have done so.

So far I have asked twice but to no avail. Still getting the same answer you must specify high value item, but not how to do it.