Day light *******... Poor service

Item: Naked Insurance
Rating: 1
Author: Busisiwe M

I insured my cellphone with Naked in 2022, on the 18th of June 2024 my device was ****** and I submitted a claim for the first time and I am receiving poor service. My device was covered with an amount of R6500. Now they are telling me my claim was approved and they will send me a device and I need to pay R1000 access fee, I told them that I don't like the phone they want to give me and requested that they rather send me a voucher. The email I just received now is telling me that the device they were going to send me is valued at R4800 so they will minus the R1000 and send me a voucher for R3800 yet I was paying monthly for my phone to be covered with R6500. Please make it make sense to me how do you replace my phone with a device of R4800 (That I don't like) whereas I covered my phone with an amount of R6500! Please sort this out urgently.

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Replies (2)

Busisiwe M's updateReviewer Update

26 Jun 2024, 09:55

So, you only reply to compliments and ignore the complaints of customers that are not happy?

Busisiwe M's update26 Jun 2024, 09:55

Reviewer Update

So, you only reply to compliments and ignore the complaints of customers that are not happy?

Naked Insurance's replyOfficial

26 Jun 2024, 10:11

Hi Busisiwe, We're saddened to see that you're unhappy with our service and take your complaint very seriously. When settling device claims we always try to be fair and replace a device with a new device that is at least the same if not better than the covered device. We also try to make sure that at the very least our settlements match the current replacement cost of the device.
Your claims handler will be in contact today to make sure that we get this claim sorted!

Naked Insurance's reply26 Jun 2024, 10:11

Official