Could be better

There is lots of room for improvement. While the claim was settled, I am not satisfied with the fact that you choose you phones value based on new price then they only payout the value of a second hand one without looking at how old the actual phone is (mine was 5 months) and was paid out less the amount for a phone of that age and quality. There were some admin errors from their end that prolonged the payout time. Besides the hurdles, I am happy that I have my phone back, they were apologetic for the errors and quickly rectified them. And I am still using them for my however considering using another insurance company for my mobile devices were I feel I will get paid what the phone is worth based on market price and age of phone.