Continued Great Service

My experiences with claiming with Naked (which is really when the mettle of an insurer is proved) has been positive. Unfortunately, had two unrelated incidents happen almost back to back (structural damage from storms in early Jan) and a burst geyser in March, and I was apprehensive about how the insurer would respond to the bigger second event. But Naked was so extremely efficient, particularly with helping me get the initial geyser damage assessed on the same day (Sat @ 4pm!!!) by a contracted plumber. Within the week, they'd organized its replacement and the contracted plumber did an efficient job of referring the issue to the manufacturer, as the geyser was still under warranty. By Thursday, the manufacturer had replaced and installed a new geyser. It helps that Naked relies on professional and efficient third parties. This is something that makes or breaks trust, and an insurer may lose the trust of its clients because of poor service delivery by third parties. The process of fixing the damage to fittings was also seamless and I had a pleasant experience with the construction and repair company assigned by the assessor. They did such a stellar job to the walls (repainting), ceiling and affected wooden cupboards. I am satisfied all around with Naked's service.