Contents and building cover

On the 30th of June 2023 I had a break in, my door and gate was damaged and had some items ******, Sivu from Naked called a few mins after I logged the claim, she has been very helpful throughout the process, however it took 2 weeks for them to replace the door and gate, and the contractor had a 3rd party to make a gate which is not up to standard. I think the issue is with Naked using guidelines from Hollard and their 3rd parties (DAS and JMS), contents claim took 28 days to payout, no negotiation on the figure, guys please remember to take photos and slips of everything, as it is required by Naked during claim process. I am really happy with Naked Insurance and their service excellence. However something needs to be done regarding the 3rd parties used. Service level at Naked covered up for 3rd party service.