AG
Audrey G
1 reviews | Active since Aug 2022
16 Nov 2024, 10:16
Comprehensive cover
I have a comprehensive cover with this insurance and when I claimed since my car was bumped at the back, they only paid 34% of the claim. DO NOT bother taking an insurance with them.
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Naked Insurance's replyOfficial
18 Nov 2024, 12:01Hi Audrey, We are truly sorry to hear that your experience fell short of expectations. Your satisfaction is our top priority, and we take your feedback seriously. The payout was largely impacted by the excess required for the repairs, which unfortunately reduced the amount paid directly from our side. Please rest assured that we have initiated a recovery process for your excess with the third party, and our team will provide updates as soon as we have feedback on the outcome.
We deeply appreciate your patience and understanding and remain committed to ensuring a smooth claims process for you.
We deeply appreciate your patience and understanding and remain committed to ensuring a smooth claims process for you.
Naked Insurance's reply18 Nov 2024, 12:01
Official
Hi Audrey, We are truly sorry to hear that your experience fell short of expectations. Your satisfaction is our top priority, and we take your feedback seriously. The payout was largely impacted by the excess required for the repairs, which unfortunately reduced the amount paid directly from our side. Please rest assured that we have initiated a recovery process for your excess with the third party, and our team will provide updates as soon as we have feedback on the outcome.
We deeply appreciate your patience and understanding and remain committed to ensuring a smooth claims process for you.
We deeply appreciate your patience and understanding and remain committed to ensuring a smooth claims process for you.