Claims take weeks to get processed and zero proper answers to questions

I am finding it extremely difficult dealing with Naked Insurance. I have a claimed logged 3 weeks ago which was given to someone that went on leave and was unattended for about a week. Then it was passed onto someone new and I got asked the exact same questions. And they claimed that they needed clarity. Naked will give you a run around for your money. The experience is horrible. This is not the first bad experience as when I had questions that I needed answers to a felt that this was a 'c****' for the consultants. I got some garbled message that barely made sense in English but I still have no clue what is being done. You try speak to management and there is never anyone around. 'Sorry working from Home' is the standard response. I wish I could have something nice to say about this business but it is soulless and frustrating to deal with.