CG
Chris G
1 reviews | Active since May 2023
14 Jan 2025, 14:59
Claims process slow and tedious
Claims process slow and tedious. Had a minor accident with my car on Saturday. The tires needed to be replaced and the rims repaired. Had I taken my car to somewhere like TWT all that would have been done by now and I would mobile again. It is now Tuesday afternoon and my car has not even been collected yet and no work has been done. Very poor. I guess the claims service is deigned to be this way to discourage you from actually claiming. You should be allowed to take your vehicle to an approved service provider, pay the excess and get it done.
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Replies (2)CG
Chris G's updateReviewer Update
14 Jan 2025, 16:001-2 days for authorisation? for minor repairs ? In the 21st century. What are you doing ? Using the postal service to write to someone for authorisation? Completely laughable .
If you want to know how efficient insurance works look at SA Homeloans building insurance. You submit ONE Email , claim is attended to within hours . Accessor comes out to look at damage the same day, work begins the next working day and in some cases the same day as the claim .
If you want to know how efficient insurance works look at SA Homeloans building insurance. You submit ONE Email , claim is attended to within hours . Accessor comes out to look at damage the same day, work begins the next working day and in some cases the same day as the claim .
CG
Chris G's update14 Jan 2025, 16:00
Reviewer Update
1-2 days for authorisation? for minor repairs ? In the 21st century. What are you doing ? Using the postal service to write to someone for authorisation? Completely laughable .
If you want to know how efficient insurance works look at SA Homeloans building insurance. You submit ONE Email , claim is attended to within hours . Accessor comes out to look at damage the same day, work begins the next working day and in some cases the same day as the claim .
If you want to know how efficient insurance works look at SA Homeloans building insurance. You submit ONE Email , claim is attended to within hours . Accessor comes out to look at damage the same day, work begins the next working day and in some cases the same day as the claim .
CG
Chris G's updateReviewer Update
14 Jan 2025, 16:03But I guess you are incentivised to make the claims process as lengthy as possible to discourage people from actually claiming. Makes sense , I guess.
CG
Chris G's update14 Jan 2025, 16:03
Reviewer Update
But I guess you are incentivised to make the claims process as lengthy as possible to discourage people from actually claiming. Makes sense , I guess.