Claims process

I bought my Toyota Starlet in May 2024. I went with Naked insurance for two reasons: (1) I wanted an insurer where there was no fuss, minimal phone calls, and general efficiency, (2) They offered me the best quote when shopping around for insurance. In July 2024, someone knocked into me, at their fault. Both my driver and rear passenger doors were damaged and I knew both would need to be replaced. I think anybody whose been in an accident can relate to the frustration and utter inconvenience it causes running around to get all your evidence, filing an accident report, etc. I submitted my claim on Sunday 14/07/2024 through the Naked app. I didn’t have to make a single phone call, just submit all proof and documents on the Naked app. The app is brilliantly configured and super efficient. On 15/07/2024 Daren Sachin Pillay was assigned to my claim and they gave me a call to tell me they’re on it and explained the claims process through email. Darren kept in touch at every step and answered my questions promptly. A week later, my claim was approved and my assigned assessor gave me a call during that week communicating the allocated panelbeater that would do the repairs. Farbers in Lansdowne (Toyota approved) handled my repairs, contacted me to arrange a date on which I could bring my car in (31/07/2024). I took my car in, their service was excellent. On 2/08/2024 I was contacted and notified that my car was ready for collection. Upon collection, I noticed some scuffing on my door handle and asked them to kindly spray it. They did so and I collected my car on 6/08/2024 in perfect condition. I notified Naked that I delayed collection due to this matter and they fully supported me in this as they told me I have to be 100% happy before taking my car. Vinnie L from Naked stood in for Darren that particular day. Vinnie rep**** within minutes of me notifying them (all done through email).

Huge kudos to Darren Pillay and Vinnie L who listened to my concerns, and provided me with constant feedback throughout my claims process. Don’t let the tech-savvy aspect of Naked necessarily scare you into going with a traditional insurer - these guys have been brilliant and restored my car to it’s former state. All done through an app and email!

I hope the process to recover my excess runs as smoothly :)

Thanks Naked, satisfied client!