Claims Process a Nightmare

Logged a single item sale that I lost during my hotel stay. My privacy was invaded and was investigated to a point where I had to reveal details of the person I was with, which is very private. Furthermore a week later when I complained the claim was taking too long for an item costing just R2800 , I was sent approval and told a further 2 days later that there was no replacement for my item And I will be issued a voucher. I chose a Takealot voucher and I was promised it would reach me in a 48 hours. I received an sms the confirm my ID number for the voucher activation and I did same time. It has been now 3 days since I have bee waiting for the voucher I was promised to get in 48 hours. I reached out to the 3 consultants who keeps changing turns in helping with this claim to ask for the voucher at no avail. I have learnt a lesson the hard way with Naked. My car and household contents will be a nightmare to claim if a single item has been such a terrible experience.