Claims Process

I lost my phone due to theft and I submitted my claim request to Naked. Thanks to Jacob who assisted me swiftly, my replacement device was authorized within 24 hours.

Subsequent to the replacement authorization, I liaised with the service provider responsible for replacing my device, Karin also provided impeccable service and my device was delivered within 24 hours.

Both Naked and the service provider team, provided impeccable service and walked me through this unfortunate journey. Thank you, I highly appreciated the support.