Claims Process

Claim lodged 27 May 2022 for refrigerator that stopped working due to a power surge.

Today the 3 June 2022 after lots of back and forth, I am being told that the repairs are authorised and the repair will take between 1 and 3 business days. This means I will be with out a fridge for 13 days which is just short of 2 weeks which is completely unacceptable. I have no control over the service providers Naked Insurance appoints and there turn around times. Surely it can not be acceptable for a family of 4 with an infant to sit with out a fridge for almost 2 weeks.

I have always been a massive Naked Insurance supporter and have signed up tons of business for the company over the past year and a half, this is unacceptable. Please can someone assist. I can not go another weekend with out a working fridge.