Claims nightmare

Logged a motor vehicle claim 12 February with Naked. Finally the Panel beater booked the vehicle in for repairs on 29th March 2021 and I thought the nightmare was Finally over. I could have never been so wrong. After a week since the car was booked in I call the Panel beater to follow up on repairs as I was told it would take no more than a week. The lady says we have sent an email to the Assessor because he missed a broken cradle during his assessment of the car. I then ask how long ago was this and I was told it had was 2 days ago already. I called Naked and I was on hold and told to leave a message and someone would phone me back. That did not happen, not that I was surprised. I send an email and ask if the additional cradle has been authorized and Tumi responds saying all additionals have been processed. I then respond to let them know that there was definitely a request for a cradle by the panel beaters and no one has Authorized it yet. A Team leader by the name Domian or something like that sends me an email to say the matter was escalated. This was Wednesday morning. Fast-forward to Friday afternoon and still no feed whatsoever. the Panel beater just called and the Assessor, Phillip, has still not authorized the additional cradle and they cannot order it unless he does. I call Naked and again I fail to go through and I am told to leave a message. Knowing very well that no one will Call me back I drop and call about 5 or 6 times. I finally go through to Kwenzi and He cannot help me because he is not in the claims department and someone will call me back just now. I still haven't received a call. It's Friday afternoon and the Authorization to the panel beaters has still not been sent and that means another week that my car is still not fixed. I am literally crying as I type this. I am beyond frustrated. Two whole months for a minor vehicle damage claim to be resolved. No remorse, no sense of urgency for a distressed client. DEAR NAKED PLEASE ASSIST ME.