Claims experience Naked

Sorry Naked, have had a terrible exoerience. No one gets back to me, my car sat for 3 months waiting for your assessor, picked it up this week half done as only half the work had been authorised by Naked. Changed my email address - took 3 months for you to change on system - then called and emailed for legal assistance. No bother of a response from Michael who promised to email me immediately last week regrding a legal issue and no response from any of my emails.