Claims are not their game

I put a claim through 2 weeks ago regarding an armed ******* I had in my home where quite a few of my items were ******. I was held up at knife point tied up and threatened. I have begged and pleaded for Naked to sort this out. But they seem to think its a joke. Ive now failed a class and my next class is due to start today. Their assessor walked into my home. Treated us like ********s and acted as though we were beneath her and like we were ****. Ive given her everything I had but she claims its not good enough. I refuse to wait any longer on this. Begging for a service I pay for is not ok. Dealing with the trauma and stress of what is still on going is not helping.