“Claims approved in record time”… NOT!

You got that right, record time…. You managed to take the longest time out of any insurer i have been with.

I submitted a claim for my WellPoint 21 December 2021. The first call i got was from a plumber to ask what type of geyser i have. What???? I then get a call from Digicall and the guy says that they busy and if i cant source somebody to assess and supply quote. I found it strange but did so anyway. Submitted quote and literally had to beg Naked for feedback. Seems like my concerns is falling on deaf ears, Yanga, when you call a customer, you call with a solution, not “we did this”, “we did that”, “It is our service provider”…. Your customer does not care about this…. Your customer wants a solution.

I could not see to my garden because of the lack of business ethic from Naked. Now i have to fork out thousands because of your incompetence. Seems like you don’t believe me, well see attached for proof.

I have told Yanga that by tomorrow, 1 Feb @ 12:00, if I have not heard anything, consider myself done with Naked and a full refund is expected. Make no mistake, i will not only make the onburdsman aware of this but I will make Ian effort to spread my experience with Naked far and wide.