Claim with Naked

The claims process was equal parts good and bad. The first stage (i.e. when the loss was first reported) was poor. I received piecemeal emails from Naked requesting information over many days, often at strange hours of the night (like 2.am). This meant I had to make many trips to various places (MTN, the police etc) when Naked would request additional info one day at a time. None of this information was particularly novel, so the process could be greatly improved by Naked reps sending one email with all information required to a claimant, and responding more regularly than once a day in the early hours of the morning. However, after a few calls to Naked, the process was handled substantially better, with regular responses and updates. The improved service means I will be staying with Naked, poor beginnings notwithstanding.