Claim took long to be processed, very dissatisfied

I am disappointed with the way my recent claim for my cellphones and laptop has been handled.

I submitted my claim on 1 September and provided all the required documentation. I was subsequently informed that a validator would contact me and that I would need to make an appointment for an interview. The appointment I received was for 15 September.

Unfortunately, the manner in which the interview was conducted left me feeling extremely uncomfortable, intimidated and as though I was being treated as someone who had committed an offence rather than as a loyal customer submitting a legitimate insurance claim. The interview took close to an hour, and I found some of the questions particularly inappropriate and distressing.

For example, I was asked about the names of insurance companies I had been insured with approximately five years ago, before I was insured with Naked. I do not understand why I should be expected to recall such information from several years ago, particularly when I have been a loyal Naked customer.

Towards the end of the lengthy interview, I experienced network problems, which made it difficult to continue. Later that evening, I received an email from the validator informing me that I needed to secure another appointment and that, if I failed to do so within 24 hours, my claim would be rejected.

I find this extremely disappointing and unreasonable. I have cooperated with the claims process, submitted the requested documentation and made myself available for the validation interview. The network difficulties were beyond my control, and I do not believe that a technical issue at the end of an already lengthy interview should result in my claim being rejected.

More importantly, I am deeply hurt by the way I was made to feel during this process. As a paying and loyal customer, I expected to be treated with respect and fairness. Instead, I left the interview feeling intimidated and as though I was being accused of wrongdoing.I am deeply hurt