1 reviews | Active since Dec 2023
Claim still not finalized after a month
I am very dissatisfied with the progress of my claim. On the 8th of November 2023 my house burnt down and I submitted the claim the following morning, which is the 9th of November 2023. Till this day they have not given me any update except that they are waiting for the report of the loss adjustor and fire forensic. I have not been assisted with alternative accommodation till this day, they just tell me i have to sort myself out until they decide whether or not they will accept liability of the claim. I don't want to lie, the lady from Naked that is assisting me, is sweet and she always tells me she follows up on my case on a daily, but there is nothing she can do without the report.
The insurance is so inconsiderate and the people they are using are not doing their work, how can it take a month to write a report on what caused a fire and why does it take this long for them to decide whether or not, they accept liability? In the interim, where are we supposed to go to, sleep under the bridge while they take their sweet time finalizing my claim? I am so disappointed with Naked and I have been calling, writing emails but still nothing. They tell me its a huge claim and they need time. Please anyone who knows what I can do or who I can call regarding this issue, kindly help.
We deeply apologise for the delays and lack of progress in your claim process after the fire incident. Your situation is of utmost concern to us. We have escalated this issue internally to ensure immediate attention to your case, including expediting the necessary reports. We understand the urgency of your need for accommodation and will work to find a solution swiftly. Please allow us the opportunity to rectify this situation and provide the support you deserve. We will be in touch shortly with updates and steps to address your immediate needs. Your satisfaction and well-being are our priority.
Kind regards,
Team Naked
We deeply apologise for the delays and lack of progress in your claim process after the fire incident. Your situation is of utmost concern to us. We have escalated this issue internally to ensure immediate attention to your case, including expediting the necessary reports. We understand the urgency of your need for accommodation and will work to find a solution swiftly. Please allow us the opportunity to rectify this situation and provide the support you deserve. We will be in touch shortly with updates and steps to address your immediate needs. Your satisfaction and well-being are our priority.
Kind regards,
Team Naked
The Fire department are on my case regarding the payment of their invoice and it has been over 40 days since they sent it through, but still nothing. How long does it take to do a fire report, because believe me it does not take this long and somewhere somehow someone is not doing their job here. The sad part is that my family and I are the ones left in cold and suffering throughout this whole process, you guys don't care about us. I urgently need a senior person to talk to so I can report this matter and possibly take it further because I need the way forward regarding this claim, we are suffering.
The Fire department are on my case regarding the payment of their invoice and it has been over 40 days since they sent it through, but still nothing. How long does it take to do a fire report, because believe me it does not take this long and somewhere somehow someone is not doing their job here. The sad part is that my family and I are the ones left in cold and suffering throughout this whole process, you guys don't care about us. I urgently need a senior person to talk to so I can report this matter and possibly take it further because I need the way forward regarding this claim, we are suffering.