TM
TSHEGOFATSO M
1 reviews | Active since Dec 2025
08 Dec 2025, 09:39
Claim issue
I had the cellphone insurance for 3 year. For them to tell me that I was suppose to update the value of the phone to current value. I paid for the cover of R35K . When I lost my phone we didn't agree on phone selection and I opted for voucher so I can buy the phone elsewhere and not have them replace my phone so they said because they found replacement of my phone and am the one disputing it they won't pay me the whole payout possible they only going to pay me an amount equal the replacement found and I asked them why was I not given an option of selection amounting to the max cover. The max amount option is only available only if they cant find a replacement device not for replacement selection.
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Naked Insurance's replyOfficial
08 Dec 2025, 10:09Hi TSHEGOFATSO M, thank you for your review. We’ve noted your message and our team will follow up with you directly.
Naked Insurance's reply08 Dec 2025, 10:09
Official
Hi TSHEGOFATSO M, thank you for your review. We’ve noted your message and our team will follow up with you directly.
Naked Insurance's replyOfficial
08 Dec 2025, 15:30Hi Tshegofatso, thanks so much for taking the time to share your feedback with us. We truly appreciate it, and we want you to know that we take your concerns seriously. Our goal is always to ensure that our clients fully understand how their cover works.
When it comes to electronic items, we insure them based on their current market value. That’s why it’s a good idea to regularly update the replacement value of your items through the app. This ensures you’re not paying too much for your cover or getting overinsured, especially in the event of a claim.
In the event of a claim, if we can find a replacement, the total cost won’t go beyond the insured amount listed in your policy. This process aligns with the terms and conditions in the policy wording.
When it comes to electronic items, we insure them based on their current market value. That’s why it’s a good idea to regularly update the replacement value of your items through the app. This ensures you’re not paying too much for your cover or getting overinsured, especially in the event of a claim.
In the event of a claim, if we can find a replacement, the total cost won’t go beyond the insured amount listed in your policy. This process aligns with the terms and conditions in the policy wording.
Naked Insurance's reply08 Dec 2025, 15:30
Official
Hi Tshegofatso, thanks so much for taking the time to share your feedback with us. We truly appreciate it, and we want you to know that we take your concerns seriously. Our goal is always to ensure that our clients fully understand how their cover works.
When it comes to electronic items, we insure them based on their current market value. That’s why it’s a good idea to regularly update the replacement value of your items through the app. This ensures you’re not paying too much for your cover or getting overinsured, especially in the event of a claim.
In the event of a claim, if we can find a replacement, the total cost won’t go beyond the insured amount listed in your policy. This process aligns with the terms and conditions in the policy wording.
When it comes to electronic items, we insure them based on their current market value. That’s why it’s a good idea to regularly update the replacement value of your items through the app. This ensures you’re not paying too much for your cover or getting overinsured, especially in the event of a claim.
In the event of a claim, if we can find a replacement, the total cost won’t go beyond the insured amount listed in your policy. This process aligns with the terms and conditions in the policy wording.