Claim for solar inverter and

The response process is very slow and there is no proper communication on progress. Although the assessor took rather too long to respond, they indicated that the inverter and the batteries were damage. I however received a letter indicating cash payment meant for the inverter nothing was mentioned about the batteries and no reason was provided as to why they are not covered. The payment is also taking time to come through. The sad part is that the claim proceed takes almost a month to be completed which leaves one in an unsafe and compromised situation