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Siphesande Q

1 reviews | Active since Jan 2024

19 Nov 2024, 09:49

Claim Experience with Naked

My car was bumped by a Third party on the 12 of November 2024, I registered my claim the next day with all required documents, details of the third party and photo. I was then told my car was on stationary cover then, which I was never informed of because on the app it has always been comprehensive cover. It’s another Tuesday again today and nothing from Naked. I’ve been calling and the claim has been going to a meeting everyday but no feedback thereafter. This is so frustrating I’ve never claimed before even with previous insurers. I mean I’ve worked for an insurance company before (PMD) and I know when I’m being **** to. The third party insurance wants to assist but I can’t because there’s no movement with naked.

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Replies (2)
Naked Insurance
Naked Insurance's reply19 Nov 2024, 12:00
Official
Hi Siphesande, we sincerely apologise for the frustration and inconvenience you’ve experienced. Please rest assured that your claim is currently under review, and we are working to resolve the matter as quickly as possible. A member of our team will contact you once the review is finalised.
SQ
Siphesande Q's update21 Nov 2024, 14:35
Reviewer Update
8 days and my claim is still with Management and today it’s another story, they’re waiting more documents from my claim. I have been calling every single day and I’m reassured that the next day there will be a final decision on my claim till date nothing. It’s the same story everyday. I must be the one calling and looking for feedback. Naked is just quiet. Yho! No, stay away from Naked Insure. I know all insurers have their weak links but this is unacceptable!