Claim department is a nightmare

I had an accident with my kids on the 29th of January 2023 at Klein Kariba and I called Naked Insurance to help me with the towing and transport arrangements to get me home and they promised to arrange the transport but it never happened, instead the management at the resort arrange theirs to take us; from that day i never got any calls from them until Grobbies sends me an email that my insurance hasn't given them an instructions to where they should take the car and had to follow up with them that's when the movement of the car started and to date I haven't gotten any calls from the assessor but month end money was deducted. I can write a book on how my situation was handled by naked insurance hence I had insured my 2 cars with them