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Precious M
1 reviews | Active since Feb 2025
13 Feb 2025, 08:10
Claim delay
I had an accident last week Friday and made a claim via the app . My car was towed immediately which was quite impressive but my concern now is that naked has not been able to locate my car to take it for assessment which is quite concerning at this point.
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Precious M's updateReviewer Update
13 Feb 2025, 09:44Naked insurance got back to me with regards to my claim and the location of my car which is quite a relief and I am thankful for that.
I hope all goes well from now onwards
I hope all goes well from now onwards
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Precious M's update13 Feb 2025, 09:44
Reviewer Update
Naked insurance got back to me with regards to my claim and the location of my car which is quite a relief and I am thankful for that.
I hope all goes well from now onwards
I hope all goes well from now onwards
Naked Insurance's replyOfficial
13 Feb 2025, 09:51We sincerely apologize for the delay and any frustration caused. Our agent has been actively managing your claim, ensuring your vehicle was stocked in at Auction Nation while coordinating with our service provider. We understand this process has been inconvenient, but please rest assured that our towing provider, Global Choices, is working on moving your vehicle from Proline. We regret falling short of our service standards but are committed to resolving this quickly to ensure a smoother claims process moving forward. Thank you for your patience.
Naked Insurance's reply13 Feb 2025, 09:51
Official
We sincerely apologize for the delay and any frustration caused. Our agent has been actively managing your claim, ensuring your vehicle was stocked in at Auction Nation while coordinating with our service provider. We understand this process has been inconvenient, but please rest assured that our towing provider, Global Choices, is working on moving your vehicle from Proline. We regret falling short of our service standards but are committed to resolving this quickly to ensure a smoother claims process moving forward. Thank you for your patience.