AN
Ayabonga N
1 reviews | Active since Dec 2023
12 Dec 2023, 07:50
Claim
I am so frustrated with how slow Naked insurance is regarding my claim. Its already been 4 days since I lost my phone and I am still not replaced. The unfortunate part is that I did explain to them that I am using the phone to earn an income, so I guess I wont earn anything through out this busiest time to be able to feed my family. Now they telling me a supplier will be able to deliver in 2-5 working days. So disappointing, Will tell anyone I know to not insure with them as our lives are not a priority its just business for them
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Replies (3)0
Replies (3)
Naked Insurance's replyOfficial
12 Dec 2023, 10:38Hi Ayabonga,
We sincerely apologize for any inconvenience and frustration you may have experienced regarding the matter at hand. Upon careful examination, our dedicated team has thoroughly investigated the matter. The team is committed to reaching out to you promptly. They will provide a comprehensive explanation of the process and take the necessary steps to ensure the swift resolution of your claim.
We sincerely apologize for any inconvenience and frustration you may have experienced regarding the matter at hand. Upon careful examination, our dedicated team has thoroughly investigated the matter. The team is committed to reaching out to you promptly. They will provide a comprehensive explanation of the process and take the necessary steps to ensure the swift resolution of your claim.
Naked Insurance's reply12 Dec 2023, 10:38
Official
Hi Ayabonga,
We sincerely apologize for any inconvenience and frustration you may have experienced regarding the matter at hand. Upon careful examination, our dedicated team has thoroughly investigated the matter. The team is committed to reaching out to you promptly. They will provide a comprehensive explanation of the process and take the necessary steps to ensure the swift resolution of your claim.
We sincerely apologize for any inconvenience and frustration you may have experienced regarding the matter at hand. Upon careful examination, our dedicated team has thoroughly investigated the matter. The team is committed to reaching out to you promptly. They will provide a comprehensive explanation of the process and take the necessary steps to ensure the swift resolution of your claim.
AN
Ayabonga N's updateReviewer Update
12 Dec 2023, 14:56At this point I am livid as well and greatly disappointed by the way my claim is being handled, the point of getting an insurance is to put me in the same position I was in before the loss. Tell me now how does me insuring my goods for 18900, get a voucher minus the access of 3000 equals to me getting a voucher of 12800? how is that putting me in the same position? that is day light *******.
AN
Ayabonga N's update12 Dec 2023, 14:56
Reviewer Update
At this point I am livid as well and greatly disappointed by the way my claim is being handled, the point of getting an insurance is to put me in the same position I was in before the loss. Tell me now how does me insuring my goods for 18900, get a voucher minus the access of 3000 equals to me getting a voucher of 12800? how is that putting me in the same position? that is day light *******.
AN
Ayabonga N's updateReviewer Update
12 Dec 2023, 14:58Its clear you want me to buy a second hand phone but how will that even be possible if you dont allow your voucher to buy at a preowned store? I need answers, I will not allow you to rob me just because I am black
AN
Ayabonga N's update12 Dec 2023, 14:58
Reviewer Update
Its clear you want me to buy a second hand phone but how will that even be possible if you dont allow your voucher to buy at a preowned store? I need answers, I will not allow you to rob me just because I am black