Cellphone claim

I had the worst experience with Naked insurance on my son’s cellphone claim, the way I saw myself losing it every time I called to told that my claim consultant was in a meeting, this is multiple days in a row. I felt rage bated and in fact was dealing with a bunch of people who simply do not care. Andiswa (claim consultant who had stopped speaking to me after all this mess) Samuel ( who ho refused to provide his last name), Catherine their manager who basically did not help me. I don’t even want to start with their service provider IT Sure, I stayed off work after they confirmed via email that a delivery will be done by COB. Yho I have never experienced this with them, usually they were quick and on the ball but I am so shocked at the amount of delay and shouting I had to do. 🚮