RV
Ryan V
1 reviews | Active since Oct 2019
20 Dec 2023, 08:32
Cannot handle claims - Be careful
Rather stay away, as when it comes to claim time it is a nightmare. I have been waiting 3 weeks now for my phone repair. Imagine claiming for a car. I will have the fixed phone checked by a reputable assessor to ensure it is properly fixed, and I have moved insurers and got a much better price and cover. You are wasting your money if you go to or stay with them.
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Replies (3)0
Replies (3)
Naked Insurance's replyOfficial
20 Dec 2023, 09:25Hi Ryan,
We are sorry to hear about the frustrations caused during your claim. We pride ourselves in the service that we provide to our clients and take complaints like yours seriously. We can confirm that the team will be looking into this and they will reach out to you
We are sorry to hear about the frustrations caused during your claim. We pride ourselves in the service that we provide to our clients and take complaints like yours seriously. We can confirm that the team will be looking into this and they will reach out to you
Naked Insurance's reply20 Dec 2023, 09:25
Official
Hi Ryan,
We are sorry to hear about the frustrations caused during your claim. We pride ourselves in the service that we provide to our clients and take complaints like yours seriously. We can confirm that the team will be looking into this and they will reach out to you
We are sorry to hear about the frustrations caused during your claim. We pride ourselves in the service that we provide to our clients and take complaints like yours seriously. We can confirm that the team will be looking into this and they will reach out to you
RV
Ryan V's updateReviewer Update
27 Dec 2023, 11:26So much for taking complaints seriously. After 3 weeks of logging the claim, you decided to replace the phone. So I get a refund of the excess from the repair provider that I have to repay to the replacement provider. Now a week after that the phone that I paid for is missing, and they want to replace it with a subpar model. Unacceptable.
RV
Ryan V's update27 Dec 2023, 11:26
Reviewer Update
So much for taking complaints seriously. After 3 weeks of logging the claim, you decided to replace the phone. So I get a refund of the excess from the repair provider that I have to repay to the replacement provider. Now a week after that the phone that I paid for is missing, and they want to replace it with a subpar model. Unacceptable.
RV
Ryan V's updateReviewer Update
30 Dec 2023, 21:23After deciding to eventually refund my phone, I was told 56 hours ago I will get my takealot voucher within 48 hours. Now, because of yet again ANOTHER service provider, this did not happen again and now it is weekend. This claim was logged 30 November, it is now 30 December? Do you not see your incompetence? Does it not bother you that you so **********ly neglected one client, and have caused so much bad publicity for yourselves?
RV
Ryan V's update30 Dec 2023, 21:23
Reviewer Update
After deciding to eventually refund my phone, I was told 56 hours ago I will get my takealot voucher within 48 hours. Now, because of yet again ANOTHER service provider, this did not happen again and now it is weekend. This claim was logged 30 November, it is now 30 December? Do you not see your incompetence? Does it not bother you that you so **********ly neglected one client, and have caused so much bad publicity for yourselves?