ZM
Zamambo M
1 reviews | Active since Feb 2026
03 Feb 2026, 14:25
Cancelled without notice
I have used Naked to cover my phone for years and have claimed before..very seamless. however now recently I find out they cancelled my cover without notifying me. I'm at risk because I thouht i still have a cover. emails cannot be the only form of communication. no care to retain their customers whatsoever. Im dissapointed that I cannot be reinstated or get a new quote... also have to wait for response from them after 48 hours...
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Replies (2)
Naked Insurance's replyOfficial
03 Feb 2026, 14:38Hi Zamambo, thank you for your review. We’ve noted your message and our team will follow up with you directly.
Naked Insurance's reply03 Feb 2026, 14:38
Official
Hi Zamambo, thank you for your review. We’ve noted your message and our team will follow up with you directly.
Naked Insurance's replyOfficial
04 Feb 2026, 09:24We're sorry for the confusion and any frustration this has caused. It appears there was an issue with the email address you provided, which prevented you from receiving our communication. Once we were made aware, we rectified the situation and informed you about the cancellation of your policy when you reached out to us.
We completely understand how frustrating it can be to feel that you're covered, only to discover otherwise, and we recognise that this issue created an unnecessary risk for you.
Our team has reached out to explain what happened and discuss potential next steps. We truly value your time with Naked Insurance and hope we can work together to resolve this matter.
We completely understand how frustrating it can be to feel that you're covered, only to discover otherwise, and we recognise that this issue created an unnecessary risk for you.
Our team has reached out to explain what happened and discuss potential next steps. We truly value your time with Naked Insurance and hope we can work together to resolve this matter.
Naked Insurance's reply04 Feb 2026, 09:24
Official
We're sorry for the confusion and any frustration this has caused. It appears there was an issue with the email address you provided, which prevented you from receiving our communication. Once we were made aware, we rectified the situation and informed you about the cancellation of your policy when you reached out to us.
We completely understand how frustrating it can be to feel that you're covered, only to discover otherwise, and we recognise that this issue created an unnecessary risk for you.
Our team has reached out to explain what happened and discuss potential next steps. We truly value your time with Naked Insurance and hope we can work together to resolve this matter.
We completely understand how frustrating it can be to feel that you're covered, only to discover otherwise, and we recognise that this issue created an unnecessary risk for you.
Our team has reached out to explain what happened and discuss potential next steps. We truly value your time with Naked Insurance and hope we can work together to resolve this matter.