OB
Okker B
1 reviews | Active since Nov 2013
06 Nov 2024, 15:11
Cancelled due to bad service
Unacceptably long time taken to process our claim, then only offered a pittance. The claim was not treated with any type of urgency, there is no plausible reason for the underwriters to deliberate on their decision while we were left without the use of the vehicle. If there was a valid reason for not paying out the full amount, why drag the process out unnecessarily? We have moved to an insurer with a better reputation and have shared our experience as a warning to others.
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Naked Insurance's replyOfficial
06 Nov 2024, 16:50Hi Okker,
We're sincerely sorry to hear about your experience. Your satisfaction is important to us, and we regret that we fell short of meeting your expectations. We will be reaching out shortly to address your concerns.
Our goal is to ensure that every customer has a positive experience with us and to restore you to the position you were in prior to the incident. Additionally, it’s extremely crucial to keep your most recent details for your cover updated to ensure you’re adequately covered at all times.
Thank you for your feedback, and we look forward to resolving this matter for you.
We're sincerely sorry to hear about your experience. Your satisfaction is important to us, and we regret that we fell short of meeting your expectations. We will be reaching out shortly to address your concerns.
Our goal is to ensure that every customer has a positive experience with us and to restore you to the position you were in prior to the incident. Additionally, it’s extremely crucial to keep your most recent details for your cover updated to ensure you’re adequately covered at all times.
Thank you for your feedback, and we look forward to resolving this matter for you.
Naked Insurance's reply06 Nov 2024, 16:50
Official
Hi Okker,
We're sincerely sorry to hear about your experience. Your satisfaction is important to us, and we regret that we fell short of meeting your expectations. We will be reaching out shortly to address your concerns.
Our goal is to ensure that every customer has a positive experience with us and to restore you to the position you were in prior to the incident. Additionally, it’s extremely crucial to keep your most recent details for your cover updated to ensure you’re adequately covered at all times.
Thank you for your feedback, and we look forward to resolving this matter for you.
We're sincerely sorry to hear about your experience. Your satisfaction is important to us, and we regret that we fell short of meeting your expectations. We will be reaching out shortly to address your concerns.
Our goal is to ensure that every customer has a positive experience with us and to restore you to the position you were in prior to the incident. Additionally, it’s extremely crucial to keep your most recent details for your cover updated to ensure you’re adequately covered at all times.
Thank you for your feedback, and we look forward to resolving this matter for you.