CANCELLED CAR RENTAL WITHOUT ANY NOTICE

I have had issues since the beginning of my claim just when I thought everything is going well, you drop a boom shell on me!!!!

My vehicle was had gone for repairs which I took to the repairer on the 26th of July, very same day I went to collect the rental car, as per my policy I have 60 days of the car rental of which apparently I have exceeded. I get a call from the repairer yesterday advising me car is ready of which i don't have problem with, mind you when I went drop off the car I had changed the initial date for drop off due to personal reasons. The repairer advised i will be provided with an update on the progress of the car on a weekly basis which was never the case. The only time I received an update from them was on the 2nd of August via SMS and email, since then I never received any update only yesterday when they called me that the repairs are completed. Guy by the name of Lee has the audacity to lie to me that we spoke on the 4th of August and he told me the car was ready, I checked my phone yes there were missed calls from the number but I never spoke to nor received any SMS or email notification as per the previous communication. He calls me yesterday to tell me the car is ready and I advised him I can only collect the following week on a Saturday due to short notice and he told they don't operate on weekends, fine fair enough we set a date.

Now I get a call from the rental company which was a missed call and I called back and they advised I need to bring in the car the next day because my insure has cancelled the car hire... I have been sending emails to you since yesterday and today the whole day and chatting to Nomsa who tells me I have exceeded the 60 days. The 60 days is not even over, i'm not even close to 40 days.

You cannot expect to jump just because the car repairers are completed, if i was advised on time and updated as per the promise from the repairer I would have made the necessary arrangements to have the car collected and return the rental car. I called in wanting to speak to Nomsa I held on the line till I had to drop the call, she did not even bother to call me back and only then I get a reply from her, I'm told the reason I could not collected the car is because I'm out of the province "such nonsense" I'm out of which province? I have never said that to the repairer.

This is madness I will not except it, I will not be paying for any extra cost on the rental. If it means going through the legal route, I'm more then willing too but I will not except this.

The most frustrating is the low response rate, you get a response 3hours later.