#C*** CELLPHONE CLAIM

I am Johannah Phumzile Ntuli, I live in Bronkhorstspruit. I have insured my car since July 2022, Iphone since April 2023 and Home contents since August 2024 with Naked Insurance and have never skipped a premium ever since. On Sunday, the 23rd of March 2025 I went to my mother's house at Railway in Daveyton where we have Sunday's Church service in the garage. Unfortunately, after getting off the car walking towards the house a man unknown to me approached me and grabbed my bag ran with it to a white Golf car with no registration, this happened at 11:00.

I gotten to the Church service, but left the service at about 13:00. I tried to get hold off Naked Insurance through a phone call, I couldn't, I went through the App and I seeked for an advice, on the comments chat/box. At about 13:30, I was instructed to describe the incident through the App's video which I did. There after, I was instructed to provide an incident report from the Police Station. I went to E****wa Police Station, they told me to phone the service provider to have the simcard number blocked and phone blacklisted and I did. Thereafter, I sent these documents through Naked Insurance App. On Tuesday 25th I was asked to provide ID, case number, Full name and surname and a detailed description, I did as instructed. Follow up instruction was that I instructed to blacklist the other IMEI number since the phone had 2 IMEI numbers. Both the IMEI numbers were confirmed to be blacklisted by Telkom on Wednesday the 26th. I sent Screenshots through email as instructed. On Thursday the 27th, I signed a consent form. Thereafter, on Friday I was instructed to book for a virtual meeting, which I did. The meeting was held on Monday the 31st of March at 12:00. After the meeting I was then requested to provide WhatsApp Screenshots, Instagram account, icloud, call history and Google account. Provided Screenshots except for WhatsApp call since is impossible from this phone. Today the 1st of April I was asked to explain why is the Iphone registered as Nomthandazo's as well as Instagram. I explained that the Iphone was used, for email WhatsApp and Instagram purposes not for personal information such as banking Apps. It is a personal choice to register it as Nomthandazo's iphone. I had already disclosed that in the meeting. And have explained and confirmed all this in the email that through my experience Iphone can be easily tampered with after my odeal to me being a victim of ***** in 2020.

Due to so much personal information and documents required and that of my daughter who does not have any Insurance with Naked. I would like for Naked Insurance to pay back all the premiums for the 3 items insured with them to be paid back to my account. This is because of so much demand which I can no longer keep up with, especially my daughter's ID.

Now, Naked Insurance instructed me to provide them with my daughter Nomthandazo's ID. I can't expose my daughter's sensitive information. I am already vulnerable and can see that my claim won't be successful. I am dissatisfied and disappointed by such a frustrating service I have received to this point. I just cannot continue like this.

Kind regards. NTULI JP.