Blown away!

So I had not so a nice experience last week Thursday, 15th July 2021 where my laptop just went ****. I did the claim via the app and the very next day, Naked sent a courier to collect for assessment. I was blown away. So I desperately need this sorted as i cannot work but the experience with Naked thus far keeping me posted, all i can say is WOW! Though i am in a pickle, i appreciate the fact they keeping me posted as far as the progress is concerned... and let me mention, they reply back within an hour... never seen before...